City & Guilds Level 3 Extended Diploma inTravel and Tourism

This programme aims to develop your knowledge and experience of travel and tourism, both in terms of its theory and practice.

It will teach you everything you need to know about working within Travel & Aviation from working in a holiday resort, to greeting customers to emergency procedures at an airport. This would give you a better chance of gaining employment in this exciting travel industry. Our Level 3 course will offer practical pathways and progression into roles such as Airport passenger services agent, Cabin Crew, Holiday Representative, Travel Agent to working on an international cruise line.

Course Content

Example Modules

  • Worldwide Travel and Tourism
  • Promotion and sales in Travel and Tourism
  • Overseas representatives
  • Planning and delivering guided tours
  • Conferences and Events
  • Development of tour operators’ products and services
  • Worldwide Adventure tourism
  • Developing People in Travel and Tourism
  • Package Holidays
  • Ancillary sales and services
  • Legislation in Travel and Tourism
  • Special interest
  • Principles of supervising customer service performance in hospitality, travel
  • Respond to emergency and problem situations in tourism destinations
  • Holiday park host
  • Developing Entertainment
  • Investigating Cruise Industry

You will be taught through a series of lessons, including guest speakers and visits. You will work in groups, pairs and independently, contributing to seminars and presentations to demonstrate what you have learnt.

A variety of methods are used to assess your progress including examination, individual and group presentations, case studies, assignments, projects, work based assignments, developing learning resources, and display work. You will achieve a Pass, Merit or Distinction grade for each module according to how well you cover the learning outcomes specified.

In addition to your main City and Guilds Travel qualification, you will also study an NCFE Cabin Crew qualification in your first year, followed by English Speaking Board - Presentation skills for Travel and Tourism in Year 2. These additional units will provide you with industry specific training, increasing your chances of gaining employment in this very exciting and growing industry. Your studies will teach you everything you need to know about being a cabin crew member from meet and greet to emergency procedures, you will learn about the skills and methods for delivering a professional Transfer speech and Welcome meeting for customers arriving at Resort on holiday.

The course is delivered by expert lecturers, who have worked in the travel and aviation industry, as cabin crew, overseas representatives and travel agency management. We have excellent links with East Midlands Airport and Birmingham Airport for the recruitment of Passenger Services Agents and Cabin Crew working with companies such as Swissport, Jet2 and British Airways. Students within this course also have the opportunity to take part in a work placement with Eurocamp, in Italy, Holland, France and Spain.

This is the perfect preparation for a dynamic, fun filled, high flying career - so what are you waiting for?


Students within this course also have the opportunity to take part in a work placement with Eurocamp, in Italy, Holland, France and Spain.

Entry Requirements

Four GCSEs at grade 4 or above, including either English or Maths OR Level 2 qualification in Travel and/or Aviation. If you do not have English and Maths at Level 2 on entry, you will be required to undertake these additional qualifications. As part of your study programme all learners will gain experience in a work experience environment.

Please contact the International Admissions Office for further advice.

Progression Opportunities

Progression opportunities include higher education Foundation Degree in Tourism Management at Loughborough College, or Careers in Cabin Crew, Passenger Services, Ramp Handlers, Holiday Park Host and Cruise ship Hosts plus many more.


Whilst every effort is made to ensure that the information contained on this website is correct, the College accepts no liability for any errors or omissions. Please note that details are subject to change without notice with regard to the provision of courses, course times and dates and the fees and charges levied.

Key Facts


  • September 2023

Mode of Attendance:

  • Full Time



Course Duration:

2 Years

Programme Costs:

  • The fees for this course are currently being confirmed.

Please contact the International Team for more information.

College Course Code:

  • 23/24CFH1041


I realised during my initial days that Loughborough College is an outstanding educational establishment. It has modern facilities and teaching methods, excellent teaching quality, and helpful staff.

Nadon Utintu

Bangkok, Thailand